Right of Withdrawal (EU)

Right of Withdrawal – THE SHAVERPRO SHOP | Returns & Cancellation Policy

Consumer Rights · EU Directive 2023/2673

Your right of withdrawal
at THE SHAVERPRO SHOP

Last Updated June 19, 2026

Withdrawal Period 14 days

Section 01

Your legal right of withdrawal

In accordance with EU Directive 2023/2673 and the applicable rules of European consumer law, you have the right to withdraw from your purchase contract within 14 days, without giving any reason — subject to the hygiene exception described below.

The withdrawal period begins on the day on which you, or a third party other than the carrier designated by you, take physical possession of the goods.

Section 02

Hygiene Exception (XtremPro™ products)

Pursuant to Art. 16(e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to goods whose protective seal has been broken for reasons of health protection or hygiene.

The XtremPro™ electric shaver, replacement blades, and all grooming accessories are delivered in factory-sealed packaging. As these products are intended for direct use on the scalp and skin, they cannot be accepted for return once their seal has been broken or any use has occurred.

The right of withdrawal only applies if all of the following conditions are met:

  • The product is returned in its original, factory-sealed, unopened packaging
  • The product is completely new and has never been used
  • The withdrawal request is submitted within 14 days of receiving the item
  • Once the seal is broken or the product has been used, the right of withdrawal is forfeited, regardless of the reason
  • Opened or used hygiene items are excluded from any refund

Section 03

How to exercise your right of withdrawal

You must notify us of your withdrawal decision before the 14-day period expires. You do not need to create an account — three simple options are available to you.

Submit your withdrawal request

Use one of the three methods in Section 04 before the 14-day deadline.

Receive your acknowledgment

A confirmation is automatically sent to you within 24 hours of your request.

Review of your request

We verify compliance with the hygiene conditions and notify you by email. Do not ship the product until you receive our written approval.

Product return & refund

Once approved, you receive the return address. Refund issued within 14 days of receiving and inspecting the product.

Section 04

Exercise your right now

No account required. Three equally valid methods are available under EU Directive 2023/2673. Choose whichever is most convenient — all are processed within 24 hours.

Option 1 — Recommended

Via your order confirmation email

Check the order confirmation email you received after your purchase. Click on "Manage my order" — you will be taken directly to your order where the cancellation button is available. No account or password required.

or

Option 2 — Direct access

Access your order directly

Click the button below, enter the email address used for your order. You will receive a secure magic link by email giving you instant access to your order and the cancellation option.

Access my order →
or

Option 3 — Contact us

Send us an email

Click the button below to open a pre-filled email with your withdrawal request. Simply add your full name and order number, then send.

✉ Send withdrawal email
⚠ Important: Do not return any product before receiving our written approval and the return address. Unauthorised returns cannot be processed.

Section 05

Effects of withdrawal

Refunds are issued strictly on the condition that the returned goods meet the hygiene and condition requirements described above. Products not returned in their original sealed packaging, that have been used, or that are not in perfect original condition are excluded from any refund under the right of withdrawal.

If your withdrawal request is valid, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs from your choice of a non-standard delivery method), without undue delay and no later than 14 days from the day we were informed of your decision.

We will use the same payment method as your original transaction. We may withhold reimbursement until we have received and verified the returned goods.

The direct costs of returning the goods are your responsibility.

Contact

Have questions?

Our customer service team is available Monday to Friday, 8:30 AM – 12:00 PM and 2:00 PM – 5:30 PM (CET).

THE SHAVERPRO SHOP · info@shaverproshop.com · shaverproshop.com