Right of Withdrawal (EU/EEA)
Right of Withdrawal (EU/EEA)
This page applies to consumers located in the European Union and the European Economic Area (EU/EEA). You can withdraw from an order within 14 days, without giving a reason. It explains how, what happens next, and gives you the model withdrawal form.
Last updated October 28, 2026
1Your right of withdrawal
If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from your purchase within 14 calendar days, without giving any reason. This right comes from Directive 2011/83/EU on consumer rights, as amended by Directive (EU) 2023/2673.
The period ends 14 days after the day on which you, or a person you name other than the carrier, take physical possession of the product. For an order delivered in several parts, it ends 14 days after you receive the last one.
You can return an order within 14 days under our satisfaction return. See the Refund and Warranty Policy. Customers in the United Kingdom and Switzerland also keep the rights that apply under their national law.
2What you may do with the product
You may open the product and try it as far as needed to establish its nature, characteristics and functioning, as you could in a shop. You are liable for a reduction in its value only if it results from handling beyond that. We will tell you the amount and the reason if we apply a deduction.
Replacement shaver heads and blades are delivered in sealed packaging and come into direct contact with the skin. For health protection and hygiene reasons, the right of withdrawal does not apply to them once the seal has been broken after delivery (Article 16(e) of Directive 2011/83/EU). You can still withdraw while the packaging is sealed and unopened.
This exception applies only to replacement heads and blades. It does not apply to the shaver or to other products, and it does not affect your warranty rights if a replacement head or blade is defective.
3How to withdraw
Send us a clear statement of your decision to withdraw before the 14 days end. It is enough to send it within the period. You do not need an account, and you do not need to give a reason. Choose the method you prefer:
What happens next
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1
You notify usBy email or from your order, within 14 days of receiving the product.
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2
We acknowledge your withdrawalBy email without delay, and within 24 hours on business days at the latest. It includes the return address and instructions.
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3
You send the product backWithin 14 days of notifying us. You do not need to wait for our approval to ship it.
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4
We refund youWithin 14 days of your notification, as described in section 4.
Return address: Home 2 Home Web LLC, 509 S 21st Ave, Hollywood, FL 33319, USA. You bear the direct cost of returning the product. We recommend a tracked service, and you should keep your proof of shipment.
4Effects of withdrawal and refund
- We refund all payments we received from you, including the standard delivery cost, within 14 days of the day we are informed of your decision.
- We do not refund the extra cost of a delivery method more expensive than our standard delivery, if you chose one.
- We may wait until we receive the product, or until you provide proof that you sent it, whichever comes first.
- We refund using the payment method of your original purchase, at no cost to you.
- A deduction applies only for a reduction in value caused by handling beyond what is needed to check the product, and for replacement heads and blades only as set out in section 2.
If you ordered a gift for someone else, the right of withdrawal belongs to you as the purchaser.
5Model withdrawal form
You may use this form, but you do not have to. Complete it and send it to info@shaverproshop.com.
To: Home 2 Home Web LLC, 509 S 21st Ave, Hollywood, FL 33319, USA, info@shaverproshop.com
I hereby give notice that I withdraw from my contract for the sale of the following product:
- Product: ______
- Order number: ______
- Ordered on / received on: ______
- Name of consumer: ______
- Address of consumer: ______
- Signature (only if this form is on paper): ______
- Date: ______
6Quick answers
How long do I have to withdraw from my order?
If you are a consumer in the EU/EEA, 14 calendar days from the day you receive the product, without giving a reason. For an order delivered in several parts, the period runs from the day you receive the last one.
Do I need your approval before sending the product back?
No. After you notify us, you have 14 days to send the product back. We acknowledge your withdrawal without delay and send the return address and instructions.
Can I open and try the product?
Yes, as far as needed to establish its nature, characteristics and functioning, as you could in a shop. Replacement heads and blades are the exception once their factory seal is broken.
Who pays for return shipping after a withdrawal?
You bear the direct cost of returning the product. We recommend a tracked service and that you keep your proof of shipment.
When am I refunded after a withdrawal?
Within 14 days of your notification, to your original payment method. We may wait until we receive the product or you provide proof of shipment, whichever comes first.
Contact
Home 2 Home Web LLC, doing business as The ShaverPro Shop
509 S 21st Ave, Hollywood, FL 33319, USA
Email: info@shaverproshop.com
Customer service: Monday to Friday, 8:30 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m. (Eastern Time).
Live chat: 7 days a week.
See also our Refund and Warranty Policy and Shipping Policy.