FAQs – Frequently Asked Questions
FAQs – Frequently Asked Questions
What are your shipping times?
We process orders within 2–3 business days, and delivery typically takes 6–10 business days.
Do you ship worldwide?
Yes! We offer international shipping to customers all around the globe.
Where do you ship from?
Our main offices are located in Miami Beach, Florida (USA).
Our manufacturer is based in Hong Kong, and we operate three international warehouses in Florida, France, and Hong Kong to ensure faster delivery.
Do you provide tracking information?
Yes! Tracking information is available 3 days after your order is placed.
Simply email us at info@shaverproshop.com to receive your tracking details.
Some items are missing from my order. What should I do?
All orders are carefully checked by our Quality Control team before shipment.
Your order is always complete, so if you notice any issues, please contact us immediately at info@shaverproshop.com.
I received a damaged item. What can I do?
We’re sorry about that. All our packages are inspected and tested by our Quality Control team before shipping.
If an item arrives damaged, please send a photo of the damaged product to info@shaverproshop.com, and we will ship a replacement as quickly as possible.
Where are you located?
Our offices are in Miami Beach, Florida (USA).
I haven’t received my order yet. What’s taking so long?
We apologize for any delays. International shipping can sometimes take longer due to customs processing.
You can track your order at any time, or if you need assistance, contact us at info@shaverproshop.com for help.
Do you have a refund policy?
We strive to resolve any issues our customers may experience.
If you wish to request a refund, we can process it within 30 days of the order date, provided the product(s) are not on sale.
For more details, please read our Return & Refund Policy.