Refund Policy
Refund and Warranty Policy
Returns, withdrawal, refunds, return shipping and warranty for every order from The ShaverPro Shop.
Last updated October 28, 2026
- 14 days
- Return window for every customer
- 24 / 12 months
- Warranty in the EU/EEA / elsewhere
- 14 days
- To refund your return, from notification or receipt
- Hollywood, FL
- Return address
1Summary
| Topic | Rule |
|---|---|
| Return window | 14 days from delivery, for every customer. EU/EEA consumers also have the legal right of withdrawal (section 2). |
| Condition of the product | Complete, clean, used no more than briefly to try it, in an undamaged box (section 3). |
| Replacement heads and blades | Returnable within 14 days only while the factory seal is unbroken. Once opened, they cannot be returned for hygiene reasons, except for a defect (sections 2 and 3). |
| Refund | To your original payment method, within 14 days (section 5). |
| Return shipping | At your expense for withdrawals and satisfaction returns. At our expense for defects, damage in transit and our errors (section 6). |
| Defective product | EU/EEA: repair or replacement first, refund or price reduction if that fails. Elsewhere: replacement (section 7). |
| Warranty | 24 months from delivery in the EU/EEA, 12 months elsewhere (section 9). |
| Sale items | Same rules as any other product. |
2EU/EEA right of withdrawal
If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from your purchase within 14 calendar days from the day you, or a person you name other than the carrier, receive the product, without giving any reason. For an order with several products delivered separately, the period runs from the day you receive the last one.
How to withdraw
Send us a clear statement that you withdraw, before the 14 days end, in any of these ways:
- use the withdrawal function (“Request Withdrawal” button) on our website;
- email info@shaverproshop.com with your full name and order number;
- use the model form on our Right of Withdrawal page.
We send you an acknowledgment by email within 24 hours on business days, with the return address and instructions. You do not need our approval before sending the product back.
Returning the product
Send the product back within 14 days of notifying us. You may open and try the product only as far as needed to establish its nature, characteristics and functioning, as you could in a shop. You are liable for a reduction in the product’s value only if it results from handling beyond that.
Replacement shaver heads and blades are delivered in sealed packaging and come into direct contact with the skin. For health protection and hygiene reasons, the right of withdrawal does not apply to them once the seal has been broken after delivery (Article 16(e) of Directive 2011/83/EU). You can still withdraw while the packaging is sealed and unopened. This exception applies only to replacement heads and blades. It does not apply to the shaver or other products, and it does not affect your warranty rights if a replacement head or blade is defective.
You bear the direct cost of returning the product after a withdrawal. We recommend a tracked service, and you should keep your proof of shipment.
3Satisfaction return (all customers)
Every customer, including customers outside the EU/EEA, may return an order within 14 days of delivery for a refund of the product price, provided the product is:
- complete, with all accessories, attachments and documentation;
- clean, and used no more than briefly to try it;
- returned in an undamaged box, with no sign of damage, misuse or modification.
Replacement heads and blades are eligible only if they are unopened and still in their factory-sealed packaging, for the hygiene reasons explained in section 2. A product that does not meet these conditions is not eligible for the satisfaction return. For EU/EEA consumers, this does not affect the right of withdrawal in section 2. Return shipping is at your expense. Products with a crossed-out price, or bought on sale, follow the same rules as any other product.
It refers only to this policy: a 14-day return of a complete, clean, briefly tried product in an undamaged box, with return shipping paid by you.
4How to return a product
- Email info@shaverproshop.com with your order number and the reason for the return, or use the withdrawal function if you are an EU/EEA consumer.
- We reply within 24 hours on business days with the instructions and the return address.
- Pack the product securely, with all accessories, in an undamaged box, and ship it with a tracked service. For items worth more than $35 or €35, tracking is strongly recommended. Keep your proof of shipment.
- Send it to: Home 2 Home Web LLC, 509 S 21st Ave, Hollywood, FL 33319, USA.
- We inspect the product and email you the outcome.
5Refunds
| Case | What we refund | When |
|---|---|---|
| EU/EEA withdrawal | Product price and standard delivery cost. Not the extra cost of a more expensive delivery method you chose. | Within 14 days of your notification. We may wait until we receive the product or you provide proof of shipment, whichever comes first. |
| Satisfaction return | Product price. The original shipping fee is not refunded unless the law requires it. | Within 14 days after we receive and inspect the product. |
| Defective product (refund cases) | Product price, or a price reduction, as set out in section 7. | Within 14 days of our decision. |
| Damaged in transit, no replacement available | Product price and shipping fee. | Within 14 days of our decision. |
Refunds are made to your original payment method, at no cost to you. If a return does not qualify, we explain why in writing. For EU/EEA withdrawals, a deduction for loss in value applies only as described in section 2, and we will tell you the amount and the reason.
6Return shipping costs
| Situation | Who pays return shipping |
|---|---|
| EU/EEA withdrawal | You |
| Satisfaction return | You |
| Defective product | We do. We arrange the return or reimburse the reasonable cost of shipping it. |
| Product damaged in transit | We do |
| We sent the wrong item | We do |
| Damage caused by you after delivery, for example misuse or a drop | You |
If we send a replacement under warranty or for a damaged parcel, we pay for shipping the new product.
7Defective products
If your product has a manufacturing defect or does not conform to its description, email info@shaverproshop.com with your order number and a description of the problem. A photo or video helps us, but your rights do not depend on it.
We repair or replace the product free of charge, including return shipping, within a reasonable time and without significant inconvenience to you. If repair and replacement are impossible, would be disproportionate, fail, or cannot be done within a reasonable time, you are entitled to a refund or a price reduction, in line with your statutory rights.
We replace the product with a new identical one, free of charge, including return shipping. A defective product is not refunded in cash after the 14-day return window, but you can return it within the 14 days under section 3.
8Products damaged in transit
Check your parcel on delivery and contact us as soon as possible, ideally within 14 days, at info@shaverproshop.com, with your order number and photos of the product and packaging. We replace the product, or refund it if no replacement is available, and we pay the return shipping. The risk of loss or damage stays with us until the parcel is delivered to you. See our Shipping Policy.
9Warranty
| Where you live | Warranty period | Basis |
|---|---|---|
| EU/EEA | 24 months from delivery | Legal guarantee of conformity |
| Everywhere else | 12 months from delivery | Our commercial warranty, in addition to any rights you have under local law |
The warranty covers manufacturing defects and defects in materials of XtremPro™ products. It does not cover accidental damage, misuse, unauthorized repair or modification, or normal wear and tear.
Blades are consumable parts that should be replaced every 6 months. Their normal wear is not covered. Not replacing blades on schedule never removes your rights if your product has a genuine defect. The shaver is rated IPX6 (protected against powerful water jets) and is not designed to be submerged.
10Gifts
If the order was marked as a gift and shipped directly to the recipient, the recipient may choose a gift credit equal to the value of the return. The refund otherwise goes to the purchaser’s original payment method, and the purchaser is notified. The statutory right of withdrawal belongs to the purchaser.
11Cancelling before shipment
You can cancel an order that has not shipped by emailing info@shaverproshop.com as soon as possible with your order number. We refund the full amount to your original payment method.
12Your statutory rights
This policy complements, and never limits, the mandatory consumer rights that apply where you live. For EU/EEA customers, these include the right of withdrawal and the information rules of Directive 2011/83/EU, as amended by Directive (EU) 2023/2673, and the legal guarantee of conformity under Directive (EU) 2019/771 as implemented in your country. Customers in the United Kingdom and Switzerland keep the rights that apply under their national law.
13Quick answers
How long do I have to return a product?
14 days from delivery. EU/EEA consumers also have a 14-day right of withdrawal from the day they receive the product, without giving a reason.
Who pays for return shipping?
You pay return shipping for a withdrawal or a satisfaction return. We pay return shipping for a defective product, a product damaged in transit, or an item we sent by mistake.
When do I get my refund?
For an EU withdrawal, within 14 days of your notification, and we may wait until we receive the product or proof of shipment. For a satisfaction return, within 14 days after we receive and inspect the product. Refunds go to your original payment method.
Can I return replacement heads or blades?
Yes, within 14 days of delivery, as long as the factory seal is unbroken. Once the packaging is opened, they cannot be returned or withdrawn for hygiene reasons, unless they are defective, in which case the warranty applies.
How long is the warranty?
24 months from delivery in the EU/EEA (legal guarantee of conformity) and 12 months from delivery everywhere else.
What happens if my shaver is defective?
In the EU/EEA, we repair or replace it free of charge, and you are entitled to a refund or price reduction if that is impossible, fails or takes unreasonably long. Elsewhere, we replace it free of charge.
Contact
Home 2 Home Web LLC, doing business as The ShaverPro Shop
509 S 21st Ave, Hollywood, FL 33319, USA
Email: info@shaverproshop.com
Customer service: Monday to Friday, 8:30 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m. (Eastern Time).
Live chat: 7 days a week.
See also our Right of Withdrawal page, Shipping Policy and Terms and Conditions of Sale.